This Privacy Policy explains how Stop Repossessions collects, uses, and protects your personal information when you use our website at Stop Repossessions (the “Service”).
Stop Repossessions is operated by Home House Buyers Ltd, a company registered in England and Wales under company number 09640207. Our registered office is:
Unit 2 St James’ Business Park
Grimbald Crag Court
Knaresborough
North Yorkshire
HG5 8QB
This Privacy Policy explains your privacy rights and how your information is protected under applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
By using this website, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this website.
We may update this Privacy Policy from time to time without prior notice. Any updated version will be published on this page.
Information We Collect
When using our website, you may be asked to provide personal information that can be used to identify or contact you. This may include:
- Name
- Email address
- Telephone number
- Property address
- Property type
- Information about your property situation
- Your preferred selling timescale
We may also automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Pages visited
- Referring websites
- Search terms used
- Date and time of access
- Device information
How We Collect Information
We collect information when you:
- Complete a contact form or property enquiry form
- Request a cash offer
- Contact us by phone, email, or live chat
- Browse or interact with our website
- Accept cookies through our cookie consent banner
How We Use Your Information
We may use your personal information for the following purposes:
- To respond to your enquiry
- To assess your property situation
- To provide information about selling your property before repossession
- To arrange a cash offer for your property
- To contact you by phone, email, SMS, or post regarding your enquiry
- To improve our website, services, and marketing activity
- To monitor website usage and performance
- To prevent fraud or misuse of our services
- To comply with legal obligations
- To protect our legal rights
We may also use anonymised or aggregated data for reporting, analytics, and marketing analysis purposes.
Data Retention
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax, accounting, or reporting requirements.
Enquiry information may be retained for up to 120 days where no further service is provided. Certain records may be retained for longer where required by law or where a legitimate business interest applies.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party providers where necessary to operate our business and website, including:
- Website hosting providers
- CRM and communication systems
- Analytics providers
- Advertising and remarketing platforms
- Professional advisers
- Legal and regulatory authorities where required
Any third parties we work with are required to keep your information secure and only process it for agreed purposes.
International Transfers
Some third-party service providers may process your personal information outside the United Kingdom or European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place to protect your information, including:
- Transfers to countries recognised as providing adequate levels of protection
- Use of approved International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs)
- Working with providers that maintain appropriate security and compliance standards
Cookies
Our website uses cookies to improve functionality, analyse website traffic, and support advertising activity.
Cookies may include:
Strictly Necessary Cookies
These cookies are essential for the website to function properly and cannot be disabled.
Analytics Cookies
These cookies help us understand how visitors use the website so we can improve performance and usability.
Advertising and Targeting Cookies
These cookies help us deliver relevant advertising and measure the effectiveness of our campaigns across platforms such as Google, Meta, Microsoft, and TikTok.
You can manage or withdraw your cookie consent at any time through our cookie settings tool.
Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure, and you use this website at your own risk.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.
Your Rights
Under UK data protection law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent where applicable
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Home House Buyers Ltd
Unit 2 St James’ Business Park
Grimbald Crag Court
Knaresborough
North Yorkshire
HG5 8QB
Email: info@homehousebuyers.co.uk
Phone: 0800 612 1366
Website: Stop Repossessions